I don't think the reason that "I took too long to get the issue fixed" is a valid reason for a decline of a reimbursement/refund. They said there is nothing they could do. I have asked if they are willing to at least reimburse me for the oil change that they messed up. Their reasoning was - I took to long to take my car to figure out what is wrong with it (~4,000 miles) - if the oil was really that high the engine would have gotten severe damage.
Spoke to the assistant manager who took the info, he then forwarded the info to the manager who has forwarded it to the regional and after about a week they have decided they will not take any responsibility for the issue. I have agreed to the oil change and the engine clean, and then took the invoice to Jiffy Lube (since they were the ones who overfilled the engine with oil) to get reimbursed. They have recommended an oil change, engine cleaning and spark plug replacement (the spark plugs were mostly due to the mileage). The Subaru tech was able to identify the issue - car had significantly higher oil level than it should have (about 4 times as much). As the issue was only getting worse, I took the car to the Subaru dealership to get it fixed. At first I thought this was due to colder weather, then I considered the age of the vehicle as well. Over the course of the last few months the engine in my 2016 Subaru Impreza (~80k miles) seemed to have harder and harder time idling and it was slowly losing it's power, which caused the gas mileage to go from 36MPG down to 31MPG. We are now currently in the process of getting the camera footage and determining if a lawsuit is the next coarse of action. Jiffy lube went on to say that after reviewing the shops cameras that standard oil change process was followed exactly and the damage did not occur at the time of the oil change. Our mechanic then continued explaining that the only other explanation for the damage was that the tech(s) at Jiffy Lube must have started the vehicle during the oil change process by mistake not knowing the engines oil had been already drained causing the engine damage. We received a phone call and were able to get our mechanic on the phone to explain the situation that the only way this type of extensive damage could have occurred was by driving the vehicle with little to no oil before the car was serviced by Jiffy lube which was not the case as per Jiffy Lubes own standard pre-check document provided after the oil change stated that engines oil levels were normal/satisfactory. My wife filed a case and after waiting several days without a call back or response we had to personally call in again today and have the matter escalated to a Jiffy Lube Corporate Manager. Upon the mechanics inspection he came to a conclusion that the vehicle was started during the oil change process with little to no oil in the engine which damaged her engine beyond repair.
My wife immediately pulled over on a major interstate and had the vehicle towed at our own expense to our local mechanics shop here in Albuquerque NM about an hour and a half south of Santa Fe NM. My wife’s car a 2017 Red Camaro was the one serviced at store #**** in Santa Fe NM.Īfter oil change was completed and my wife had only drove it for about 15 minutes total her engine lights came on and her vehicles engine went into a limp mode.
#JIFFY LUBE ALBUQUERQUE LOCATIONS FREE#
Case #******** filed with Jiffy Lube Corporate toll free number.
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